1. When it comes to situations like

1. When it comes to situations like this, you have to be extremely careful of the way you handle them. You need to be respectful while still getting your point across that this is not up for discussion. If I were put in the situation, I would make sure to pull this specific person aside so no one else could hear (out of respect for this individual). Then I would just explain that this is a requirement and that they need to have this done by a certain time that day. Sometimes being stern is the only way to get things done. If you act as more of a friend to people then they will not necessarily respect you the way that they should. If a person is above you in a company, they will sometimes act as if they are too good or too busy to do something that everyone else in the company is required to do. If I am unable to change her mind then I would have to talk to someone in a higher-up position about her specific job and what goes into it so that I would be able to make a job description for her. It would seem extremely disrespectful if I had to do this so I would hope that this person would act like an adult and give me a few minutes of her time to get this accomplished so that I did not have to go to someone else