In a minimum 5-pages, develop an introduction

In a minimum 5-pages, develop an introduction to your Chapter 2 where you clearly explain the overall research topic, literature gathering process, and the scope and organization of the literature review. The introduction should conclude with a paragraph that describes the sequence of the literature you will include and the literature analysis process. After the introduction, you should incorporate possible headings/subheadings that you plan to cover and include at least 20 scholarly references. Topic Exploring issues of automation in Healthcare Insurance and how it impacts quality of Healthcare Background – Problem, Gaps – Too much automation, No human interaction, loss of emotions & helplessness, No options for resolutions, increase in customer complaints and customer satisfaction, higher resolution time. Significance of the Project Research Questions – What will the paper address – Gaps and what categories should be automated and what shouldn’t be automated? Theoretical Framework Dynamic capabilities (DC) Chapter 2 attached Chapter Two (Review of Literature) (DSRT 736) Introduction Subsections based on a deductive approach Summary